Dental Call Center Representative

Job Responsibilities

Our practice is looking for a hard working, goal minded individual with strong sales skills to fill the position we have as a Patient Service Representative. In this role, you will be the first point of contact for people calling in attempting to book a New Patient appointment. Below is a list of responsibilities and tasks related to this role:

· Build relationships, develop trust and educate leads over the phone

· Convert New Patient leads into New Patient Consultation appointments

· Make outbound calls to follow up on past New Patient leads in effort to recapture the lead

· Meet personal conversion goals for inbound and outbound calls

· Communicate real time with people who submit inquiries via email or social media to book appointments

· Send appointment details via email and text message

· Confirm appointments

· Meet NP Goal quotas

· Assist with filling schedules for multiple locations

· Report results on spreadsheets

· Listen to calls for quality control and training purposes

Job Requirements

· At least 1 year working in the dental field

· Back office (assisting) experience preferred

· Treatment coordinating experience preferred

· Experience with Dentrix preferred

· Bilingual (Spanish) required

· Must be able to multi-task

· Excellent communication skills

Apply today, we look forward to meeting you!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person